The Home Insulation & Energy Systems Contractors Scheme (HIES) is a Consumer Protection organisation. HIES ensures that consumers are dealt with professionally, courteously and sympathetically.
Any products installed by HIES Members must be fit for purpose, installed professionally and come with comprehensive guarantees which are underwritten with specialist insurance providing consumers with a high level of protection and peace of mind.
HIES also believes that consumers should have FREE access to robust dispute resolution and therefore provide consumers with free mediation, FREE Independent Inspections to assist with installation or product malfunctions (at HIES discretion) and FREE access to an independent Ombudsman service to help resolve any issue that may arise.
To that end, The HIES Scheme Rules & Code of Practice is a stringent set of Rules and a 'Modus Operandi' that members must adhere to at all times in their dealings with consumers, our Code is approved by The Chartered Trading Standards Institute. For further information about HIES visit: www.hiesscheme.org.uk
HIES Consumer Brochure details what protection homeowners receive and the benefits of using a HIES member. Homeowners are able to check they are registered with HIES online and the comprehensive accreditation process installers must pass to achieve a HIES member status.
"Andy, Ryan and the Green Brick team gave us good advice when selecting our new boiler. The installation was pain free as the men worked quickly, efficiently and tidied up after themselves. Also, the post installation queries we had were responded to immediately and to our satisfaction"
C. Harris – Gislingham, Suffolk
"As soon as the cold weather hit our boiler decided to stop working, Ryan at Green Brick Projects visited and assessed the job. They provided a detailed quotation and completion date. Ryan and Kyle turned up on the day and time agreed and completed the job promptly with no mess. We would definitely use Green Brick Projects again and would highly recommend them. Thanks again"
N. Seaman – Palgrave, Norfolk
"Many thanks to all at Green Brick for the excellent job on the recent conversion works to our house. The changes have transformed our home and made a huge difference. We have been very impressed by the workmanship and it was a pleasure having the guys around on site! It was nice to know one contractor was handling everything, construction, electrics and plumbing as it gave us great peace of mind to know it was all just being done. Thanks Again"
Jo – Wortham, Suffolk